1. What is the difference between “Add To Cart” & “Add To Enquiry”?
If you would like to purchase an item, you can add it to cart and check out.
If you would like to enquire more about wholesale prices and quantity for the product, you can “Add To Enquiry” to request for a quote from us.
(You can add multiple products to your enquiry list)

2. Why am I unable to find the “Add To Cart” button for some items?
Most items that we are selling have different prices, depending on the quantity that you’re looking to purchase.
You can add these items to your “Enquiry List” together with your desired quantities, and submit a quotation request to us.
We will revert within 3 working days upon receiving your enquiry.
Here is a step by step guide on How To Request For A Quotation

1. Do you accept international orders?
No, currently we only accept local orders from Singapore

2. How do I place an order?
Click on the product you are interested in and click “Add to Cart” on the product page.
After adding all the products you want into your cart, click on the cart icon on the top right of your screen and click “Check Out” to make payment.
You may proceed to create an account with us, or check out as a guest.

If there is only “Add to Enquiry” available for that product, it means that the price of this item varies depending on the quantity you are ordering.
(The more you order, the more you’ll save)

You can add the items you are interested in to your “Enquiry List”.
Key in your details and hit send.
We will get back to you with a quotation via email for the products that you are enquiring on.
(Please note that sending an enquiry list does not confirm your order, as no payment is made)

You may refer to our “Quotation Request” page for a step-by-step guide on how to add items to enquiry

3. How do I know if my order has been successfully placed?
Once you have placed your order successfully, you would be given an order number and you would receive a confirmation via email with a summary of your ordered items

Please ensure that you have given us a valid email address.
Kindly check your spam or junk folder if you do not receive your confirmation email after a while.
Alternatively, you may log in to your account to check your order status under “Order History”.

4.What do I do if I face issues when I’m placing my order?
You may contact us using the “Contact Us” form on our website and we will get back to you as soon as we can.

5. Can I change my order after it is placed?
If your order has not been processed, we can change it for you.
However, please note that this is done on a case-by-case basis.
Kindly drop us an email with the changes or contact us using the “Contact Us” form.
If we are able to make changes to your order, we will confirm it via email with you.

6. Can I cancel my order once it has been placed?
Unfortunately, you are unable to cancel your order once it has been placed.
Kindly check your order before placing it.

6. Can I order and self-collect at your retail shop?
Yes, you can! Self collection at our retail shop is free.
(You can opt for it at the checkout page)
Kindly ensure that you receive our email that your items are packed and ready, before making your way down.

Self Collection Details
Address: 101 Kallang Avenue, Victoria Wholesale Centre,
#01-17/18, Singapore 339508
Operating Hours: 9am – 5.30pm (Mon – Fri) | 9am – 5pm (Sat) | Closed on Sundays

1.What payment methods do you accept?
Currently, we accept payment by Paynow.
Kindly include order ID # in your paynow reference.

1. Which courier are you using for the delivery of your orders?

We are currently using our in-house delivery fleet to fulfill your orders.

2. What are your delivery charges like?

We provide free delivery for orders above SGD $150 on usual days
(Kindly note that during festive peak period, free delivery will only be given for orders above SGD $200)

For orders below the minimum spending, a delivery fee of $25 will be charged

You can also opt for self-collection from our retail shop (Self-collection is free!)

3. Where do you deliver?

We deliver to all addresses within Singapore except for restricted areas such as (but not limited to):

Jurong Island
Airport Cargo
Alps Ave
PSA Terminals
SAF Camps
Jurong Port
Sentosa Island
Singapore Technologies Buildings
Shipyards

If you are unsure about whether your delivery address is covered by us, you can drop us an email at hupsooncompany@yahoo.com.sg or fill in the “Contact Us” form and we will get back to you as soon as possible.

4. Do you deliver to overseas addresses?

Currently, we only deliver to local addresses in Singapore.
If you require such a service, please contact your freight forwarding company to arrange for you.

5. How long will it take for me to receive my order?

We typically deliver within 5 working days.
However, if there are unforeseen circumstances that are causing delivery delays, we will inform you via email.

Please note that delivery timings are subjected to our delivery schedules and routes.
For urgent orders, you may contact us at hupsooncompany@yahoo.com.sg

6. Can I make changes to the delivery address after placing my order?

Yes, please contact us within 24 hours after ordering. If we have yet to dispatch your order, we will gladly change it for you.

However, if more than 24 hours have passed since your ordering time, any changes to your delivery address will not be guaranteed and will be subjected to availability and your order’s shipment status.
We will confirm all changes with you via email, if applicable.

You can drop us a Whatsapp message by clicking the Whatsapp icon on our website, or email us at hupsooncompany@yahoo.com.sg